General

Can I take preorders?
While you can technically accept orders for a live project and only pay for them in Lulu Direct (sending them into fulfillment) when you are ready, we disco...
Wed, 24 Nov, 2021 at 7:24 AM
Tax Exemption
If our automated system applies tax and you wish to make a legally tax-exempt purchase, a valid tax exempt or reseller certificate can be applied to your ...
Mon, 16 Aug, 2021 at 3:20 PM
Can I get a volume discount?
A volume discount is automatically applied to an order based on the quantity of books ordered for each individual product.  For example, if one ...
Mon, 16 Aug, 2021 at 3:49 PM
What am I not allowed to print?
Items sold and printed through the Lulu Direct Shopify App must follow the content policy and guidelines as presented in our Terms and Conditions...
Mon, 16 Aug, 2021 at 3:23 PM
What happens in case of a customer question or complaint?
Because you are the store owner, your customers should not reach out to us directly for order support. You maintain all customer data, while we act as the b...
Mon, 18 Oct, 2021 at 4:11 PM
Do you accept returns?
No, we do not accept returns. We are a print-on-demand service and each order is custom printed. If your customer wishes to return what they purchased, this...
Mon, 16 Aug, 2021 at 3:54 PM
Per Order Fulfillment Fee
Each order has a Fulfillment Fee that varies depending on the quantity of the order. This fee is charged by our print partners, and will offset the rising c...
Tue, 9 Nov, 2021 at 10:53 AM
How do I calculate the estimated profit I make from a Lulu Direct product?
Profit is estimated by what you are charging your customer minus what you are paying Lulu on a per order basis. You should determine the cost of your Lulu D...
Wed, 20 Oct, 2021 at 1:52 PM
What are Automated Payments?
Automated Payments allow for Lulu to process the payment for the orders and begin fulfillment of your orders automatically. Note: Production won’t begin...
Thu, 21 Oct, 2021 at 12:54 PM