General

How are Lulu Direct prices calculated and what will I pay?
Lulu Direct charges for the print cost of each book ordered. Because Lulu Direct fulfills orders using print-on-demand technology, you won’t have to prepay ...
Fri, 8 Sep, 2023 at 9:37 AM
Handling Fee
Each order has a handling fee that varies depending on the quantity of the order. This is a packaging and handling fee charged by our print partners, and wi...
Mon, 11 Sep, 2023 at 12:05 PM
Order Import Tool How-To
The Order Import Tool allows you to import a .CSV or a .XLSX file containing multiple orders for Lulu projects that you've collected outside of Lulu. We...
Fri, 8 Sep, 2023 at 10:57 AM
Can I take preorders?
Our WooCommerce and Shopify integrations work by creating an order immediately after the order is placed by your customer. When you you accept preorders, th...
Mon, 12 Dec, 2022 at 3:31 PM
How do I configure my Lulu Direct products to collect the correct taxes?
Shopify and WooCommerce allow you to collect tax from your customer as you see fit. When Lulu Direct fulfills an order, we must charge applicable taxes for ...
Wed, 21 Dec, 2022 at 3:42 PM
What am I not allowed to print?
Items sold and printed through the Lulu Direct Shopify App must follow the content policy and guidelines as presented in our Terms and Conditions. Producer...
Thu, 21 Sep, 2023 at 9:27 AM
How do I calculate the estimated profit I make from a Lulu Direct product?
Profit is estimated by taking the retail price your customers pay and subtracting what you are paying Lulu on a per-order basis. To determine the retail pri...
Mon, 25 Sep, 2023 at 11:07 AM
Tax Exemption
If our automated system applies tax and you wish to make a legally tax-exempt purchase, a valid tax exempt or reseller certificate can be applied to your a...
Thu, 23 Mar, 2023 at 2:06 PM
What happens in case of a customer question or complaint?
Because you are the store owner, your customers should not reach out to us directly for order support. You maintain all customer data, while we act as the b...
Mon, 18 Oct, 2021 at 4:11 PM
Can I get a volume discount?
A volume discount is automatically applied to an order based on the quantity of books ordered for each individual product.  For example, if one ...
Mon, 16 Aug, 2021 at 3:49 PM