General

How are Lulu Direct prices calculated and what will I pay?
Lulu Direct charges for the print cost of each book ordered. Because Lulu Direct fulfills orders using print-on-demand technology, you won’t have to prepay ...
Wed, 21 Dec, 2022 at 3:43 PM
Can I take preorders?
Our WooCommerce and Shopify integrations work by creating an order immediately after the order is placed by your customer. When you you accept preorders, th...
Mon, 12 Dec, 2022 at 3:31 PM
How do I configure my Lulu Direct products to collect the correct taxes?
Shopify and WooCommerce allow you to collect tax from your customer as you see fit. When Lulu Direct fulfills an order, we must charge applicable taxes for ...
Wed, 21 Dec, 2022 at 3:42 PM
What am I not allowed to print?
Items sold and printed through the Lulu Direct Shopify App must follow the content policy and guidelines as presented in our Terms and Conditions...
Mon, 16 Aug, 2021 at 3:23 PM
How do I calculate the estimated profit I make from a Lulu Direct product?
Profit is estimated by what you are charging your customer minus what you are paying Lulu on a per order basis. You should determine the cost of your Lulu D...
Wed, 20 Oct, 2021 at 1:52 PM
Tax Exemption
If our automated system applies tax and you wish to make a legally tax-exempt purchase, a valid tax exempt or reseller certificate can be applied to your ...
Mon, 16 Aug, 2021 at 3:20 PM
What happens in case of a customer question or complaint?
Because you are the store owner, your customers should not reach out to us directly for order support. You maintain all customer data, while we act as the b...
Mon, 18 Oct, 2021 at 4:11 PM
Do you accept returns?
No, we do not accept returns. We are a print-on-demand service and each order is custom printed. If your customer wishes to return what they purchased, this...
Mon, 16 Aug, 2021 at 3:54 PM
Can I get a volume discount?
A volume discount is automatically applied to an order based on the quantity of books ordered for each individual product.  For example, if one ...
Mon, 16 Aug, 2021 at 3:49 PM
How do I format my Lulu Direct project?
We recommend downloading and reviewing the Lulu Book Creation guide below. We also recommend checking out the Print Book: How To section of our Knowledge ba...
Thu, 11 Nov, 2021 at 8:17 AM