General Information

How Are Lulu Direct Prices Calculated and What Will I Pay?
Lulu Direct charges for the print cost of each book ordered. Because Lulu Direct fulfills orders using print-on-demand technology, you won’t have to prepay ...
Fri, 3 May, 2024 at 10:41 AM
Order Import Tool How-To
The Order Import Tool allows you to import a .CSV or a .XLSX file containing multiple orders for Lulu projects that you've collected outside of Lulu. We...
Tue, 4 Jun, 2024 at 10:36 AM
Can I Take Preorders?
Our WooCommerce and Shopify integrations work by creating an order immediately after the order is placed by your customer. When you you accept preorders, th...
Fri, 3 May, 2024 at 10:43 AM
What Am I Not Allowed to Print?
Items sold and printed through the Lulu Direct Shopify App must follow the content policy and guidelines as presented in our Terms and Conditions. Producers...
Fri, 3 May, 2024 at 10:45 AM
How Do I Calculate the Estimated Profit I Make from a Lulu Direct Product?
Profit is estimated by taking the retail price your customers pay and subtracting what you are paying Lulu on a per-order basis. To determine the retail pri...
Fri, 3 May, 2024 at 10:50 AM
Fulfillment Fee
Each order has an added fulfillment fee. The fulfillment fee is the same regardless of the number of items in the order, but it varies based on the currency...
Fri, 3 May, 2024 at 10:51 AM
Tax Exemption
If our automated system applies tax and you wish to make a legally tax-exempt purchase, a valid tax exempt or reseller certificate can be applied to your ac...
Fri, 3 May, 2024 at 10:54 AM
Do You Accept Returns?
No, we do not accept returns. We are a print-on-demand service and each order is custom printed. If your customer wishes to return what they purchased, this...
Fri, 3 May, 2024 at 10:55 AM
Can I Add Global Distribution to a Lulu Direct Project?
Yes, you can add Global Distribution to your Lulu Direct project. We strongly recommend looking at our extensive Global Distribution section in our knowledg...
Fri, 3 May, 2024 at 10:55 AM
What Will Be Printed on My Customers' Packing Slips?
Your packing slip profile can be customized on your Lulu Direct settings page. The return address provided in the packing slip profile will be used on both ...
Fri, 3 May, 2024 at 10:57 AM