Can I Take Preorders? Print

With Lulu Direct, you can accept pre-orders. While accepting pre-orders, do not connect your product to a Lulu project. Once you are ready to send the preorders to Lulu for fulfillment, connect the product to a Lulu project.

Once the product is connected, you will need to trigger the order by sending us an update on the order.

Important: If you use the Order Import tool and later connect the product used for the pre-order to a Lulu project, any updates to the order, such as edits or status changes, will create a duplicate order.

Shopify:

1. In Shopify, open the order and click the pencil icon next to the Notes section.

2. Enter your note. Notes added here are not visible to the customer.

3. Click Save.

This sends an order update to Lulu and triggers fulfillment.

Wix:

1. Open the order in Wix.

2. On the Order Details page, click the More Actions drop-down menu, and select Edit Order.

2. You don't need to make any changes to the order. 

3. Click Update Order.

4. In the pop-up window, uncheck the box, then select Update Order.

This sends an order update to Lulu and triggers fulfillment.

WooCommerce:

1. Open the order in WooCommerce. 

2. Change the order status to On-hold, then click Update.

3. Click Update.

4. Immediately change the order status to Processing, then click Update again.

You can also update order statuses in bulk. On the Orders page in WooCommerce, select the orders you want to update, then use the Bulk Actions drop-down menu. 

Select on-hold, then click Apply.

After updating the orders to On-hold, immediately change their status to Processing, then click Apply.

NOTE: This sends an order update email to your customers notifying them that the order is being processed.

This sends an update to Lulu, allowing us to fulfill the order.