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Lulu Direct FAQ
General Information
What Happens in Case of a Customer Question or Complaint?
Because you are the store owner, your customers should not reach out to us directly for order support. You maintain all customer data, while we act as the b...
Wed, Nov 15, 2023 at 10:34 AM
How Do I Format My Lulu Direct Project?
We recommend downloading and reviewing the Lulu Book Creation guide below. We also recommend checking out the Print Book: How To section of our Knowledge ba...
Fri, May 3, 2024 at 10:58 AM
PDF Creation Settings
When creating a PDF with Adobe Acrobat Pro, use Lulu's Adobe Job Options (attached below). After downloading the Job Options to your computer, double cl...
Thu, Oct 3, 2024 at 12:59 PM
Does Lulu Provide Templates?
We provide templates for the most commonly used file types. Interior: InDesign, Word, and PDF. Cover: InDesign, Photoshop, PNG, and PDF. You can...
Fri, May 3, 2024 at 11:11 AM
Does Lulu Direct Have Any Minimum Book Order Requirements?
Lulu does not have any minimum book order requirements. Lulu is a print-on-demand company, and we only print books as they are ordered. You can place an ord...
Fri, Aug 9, 2024 at 11:35 AM
How to Create a Bundle with Lulu Direct
Lulu Direct allows you to create bundles, enabling customers to purchase multiple books as a set from a single product listing in your store. TABLE O...
Thu, Mar 6, 2025 at 12:17 PM
Why Are My Store Orders Not Transferring to Lulu Direct?
Orders created in Shopify, WooCommerce, or Wix typically transfer from the host platform to Lulu Direct within 1-10 minutes. In some cases orders may be del...
Tue, Feb 24, 2026 at 8:37 AM
How do I use the Lulu Pricing & Shipping Calculator for Price Quotes?
The Lulu Pricing Page and included Shipping Calculator helps you estimate your product printing costs, shipping prices, and potential earnings before you pu...
Wed, Jan 14, 2026 at 9:09 AM
How Will Customers Receive Tracking Information From My Store?
Your ecommerce store can be configured to automatically send shipment notification emails that include tracking information to your customers. TABLE OF ...
Wed, Jan 21, 2026 at 3:42 PM
How Do I Order a Sample?
We recommend placing a sample order to confirm that your ecommerce store is properly connected to Lulu Direct and ready to fulfill customer orders. There a...
Wed, Mar 4, 2026 at 3:11 PM
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