Your ecommerce store can automatically send shipment notification emails to customers. Depending on your store platform, these emails may include tracking information.


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Shopify

Orders should remain in the Unfulfilled status while they are in production. Once an order ships, Lulu updates its status to Fulfilled in Shopify. Shopify then sends the customer a shipment notification email that includes tracking information.


To ensure Shopify sends shipment notification emails correctly, verify that your Order Processing settings use one of the following options:

  • Automatically fulfill only the gift cards of the order
  • Don’t fulfill any of the order’s line items automatically

To verify these settings, go to Shopify Settings > General and scroll down to Order Processing.


If you select Automatically fulfill the order's line items, Shopify immediately marks the order as Fulfilled and archives it when the order is created. In this case, Shopify will not send another shipment notification email when the order actually ships.


Note: Do not manually change the order status to In Progress or Fulfilled in Shopify. If you change the status, Shopify may not update the order correctly when it ships. Orders must remain unfulfilled until the Lulu Direct app triggers fulfillment.


Wix

By default, Wix automatically sends shipment notification emails with tracking information. No additional configuration or settings changes are required.


WooCommerce

WooCommerce automatically sends a shipment notification email when an order ships. However, WooCommerce does not natively support tracking numbers, so these emails will not include tracking information by default.


To include tracking numbers in shipment notifications, install WooCommerce's official Shipment Tracking plugin. Other third-party plugins may also support tracking, but this is the only plugin we can officially confirm is compatible with Lulu Direct.


Lulu automatically sends shipment notification emails with tracking information. You don't need to change any settings.


Order Import Tool

Lulu automatically sends shipment notification emails with tracking information. You don't need to change any settings.


Note: If a customer does not receive tracking information by email, you can find it in the order details on the Lulu Direct dashboard and share it with the customer manually.