Managing Orders

How Do I Change the Shipping Method for a Lulu Direct Order?
By default, your store orders will come through to Lulu Direct with the lowest trackable shipping method available for the order’s shipping destination. If ...
Tue, 12 Dec, 2023 at 2:25 PM
How Do I Accept and Fulfill a Lulu Direct Order?
Before we can begin fulfilling an order, you will need to manually Accept the order on the Order Details page in Lulu Direct. After clicking Accept, click P...
Fri, 15 Dec, 2023 at 3:48 PM
How Will Customers Receive Tracking Information From My Store?
At this time, we do not send tracking information to your store once an order is fulfilled. Instead, tracking information will need to be manually updated a...
Fri, 15 Dec, 2023 at 3:48 PM
How Do I Cancel an Order in Lulu Direct?
After an order has been paid by you, it can be canceled at any time while the order is still in the Production Delay period. You can see this status on the ...
Tue, 12 Dec, 2023 at 2:24 PM
How Do I Track Lulu Direct Orders?
Once an order ships, you will receive an email notifying you it has been shipped along with the tracking number. The tracking number can also be found on yo...
Tue, 12 Dec, 2023 at 2:26 PM
Why are My Lulu Direct Orders Invalid?
The “Invalid” order status indicates either 1) a problem with the shipping information or 2) information is missing that is required to fulfill the order. F...
Tue, 12 Dec, 2023 at 2:27 PM
Where Can I Find Invoices in Lulu Direct for My Orders?
Lulu Direct invoices can be viewed and downloaded from the Billing Details page.
Tue, 12 Dec, 2023 at 2:26 PM