Managing Orders

By default, your store orders will come through to Lulu Direct with the lowest trackable shipping method available for the order’s shipping destination. If ...

Before we can begin fulfilling an order, you will need to manually Accept the order on the Order Details page in Lulu Direct. After clicking Accept, click P...

At this time, we do not send tracking information to your store once an order is fulfilled. Instead, tracking information will need to be manually updated a...

After an order has been paid by you, it can be canceled at any time while the order is still in the Production Delay period. You can see this status on the ...

Once an order ships, you will receive an email notifying you it has been shipped along with the tracking number. The tracking number can also be found on yo...

The “Invalid” order status indicates either 1) a problem with the shipping information or 2) information is missing that is required to fulfill the order. F...

Lulu Direct invoices can be viewed and downloaded from the Billing Details page.