After an order has been paid by you, it can be canceled at any time while the order is still in the Production Delay period. You can see this status on the Lulu Direct Orders page. By default, the Production Delay is set to 1 hour and can be increased up to 24 hours. You can increase this delay to allow for more time to cancel an order. For more information, please click here.

Note: Once an order is past the production delay and the order has been sent into production, we can no longer cancel the order.