After you pay for an order, you can cancel it while the order is still in the Production Delay period. You can see this status on the Lulu Direct Orders page. By default, the Production Delay is set to 1 hour and can be increased up to 48 hours. You can increase this delay to allow more time to cancel an order. For more information about production delays, please see the following link:What is a Production Delay and How Do I Change It for My Lulu Direct Orders?Note: Once an order passes the production delay and enters production, you can no longer cancel the order.How to Cancel an Order1. Log in to your Lulu account.2. Click My Stores at the top.3. In the Lulu Direct dashboard, click Channel Orders at the top.4. Locate the eligible order that is still in a Production Delay status, then click it to open it.5. Scroll to the bottom of the order and click Cancel.