Orders created in Shopify, WooCommerce, or Wix typically transfer from the host platform to Lulu Direct within 1-10 minutes. In some cases orders may be delayed for several hours, or they may not transfer at all if there are issues with the order. 


Required Information

All Lulu orders require certain information in order to be received by Lulu Direct properly. If the information is missing, incorrect, or invalid, the order will not transfer to Lulu Direct.

All orders must contain the following information:

  • First and Last Name
  • Street Address including a house/apt./building number.
  • City, State, Zip Code
  • Phone Number
  • Purchased Item(s)
  • A Valid Shipping Method
  • The order must have a 'PAID' status.


Note: If an order arrives in the host platform with missing, incorrect, or invalid information, the order can be corrected in the host platform, which will trigger the order to be resent to Lulu Direct.


Common Issues

Below are some common issues that affect order transfers even if the order does have all of the required information.


WooCommerce

Shipping Profile Issues

If the shipping method or custom rates set up in the shipping profile are not set up correctly, it may affect the shipping method being attached to the order when an order is created. It is important to ensure your shipping profile is set up correctly via the following article: How Do I Set Up Shipping in WooCommerce?

Network Security/Firewall Settings

If the merchant or host network is using a firewall or network security software (Cloudflare, etc.), they can be blocking communication with the software we use to connect and communicate with WooCommerce. It is important to check the firewall or network security software settings to ensure that communications are whitelisted.


Note: Lulu is unable to support with network security settings on the merchant or host network side. Please contact the IT team responsible for network security to ensure communications with Lulu is not blocked.

Product Connections

If a product in the order is not connected to Lulu, the order will not transfer. It is important to confirm that all products are connected to Lulu Direct, and test orders are placed and confirmed to be working before making products live for sale.