Your ecommerce store can automatically send shipment notification emails with tracking information to your customers.


TABLE OF CONTENTS

Shopify

Orders should remain in the Unfulfilled status while they are in production. Once an order ships, Lulu will send updates, automatically updating the status to Fulfilled in Shopify. Shopify will send a shipment notification email to your customer that includes tracking information.

To ensure shipment emails are sent correctly, verify your Order Processing settings in Shopify are configured as one of the following:

  • Automatically fulfill only the gift cards of the order
  • Don’t fulfill any of the order’s line items automatically

To verify these settings, go to Shopify Settings > General and scroll down to Order Processing.


If Automatically fulfill the order’s line items is selected, Shopify immediately marks the order as Fulfilled and archives it when the order is created. In this case, Shopify will not send a shipment notification email when the order later ships.


Note: Do not manually change the order status to In Progress or Fulfilled within Shopify. If the status is adjusted, the order will not update correctly when it ships. Orders must remain unfulfilled until fulfillment is triggered by our app.


Wix

By default, Wix automatically sends shipment notification emails with tracking information. No additional configuration or settings changes are required.


WooCommerce

By default, WooCommerce sends a shipment notification email when an order ships, and no additional configuration is required. However, Woo does not natively support tracking numbers. As a result, shipment emails will not include tracking information.


To include tracking numbers in shipment notifications, you must install Woo’s official Shipment Tracking plugin. While other third-party plugins may also support tracking, this is the only plugin we can officially confirm is compatible with Lulu Direct.