Production Delay is the amount of time before an order is sent into production after payment has been submitted. During this delay, you can cancel your order for any reason on the Lulu Direct Orders page. By default it is set to 1 hour and can be increased up to 24 hours. You can increase this delay to allow for more time to cancel an order.

Note: Once an order is past the production delay and the order has been sent into production, we can no longer cancel the order.

To increase the Production Delay, go to your store's Settings page. This can be accessed by navigating to your Stores page, selecting Manage Store, and Settings. Scroll down to Production Delay and select Update Production Delay.

Enter in any number between 60 (minutes) and 1440 (minutes), then click Save Update.