If an order is shipped via an untraceable method, we cannot track the progress of that order. Due to this, we recommend shipping via a traceable method whenever possible. While untraceable methods are more affordable, they create a greater risk of delay and create the possibility of packages being lost in transit or stuck in customs. Using untraceable shipping options comes at the risk of the package(s) not arriving within a reasonable time frame. Orders sent via an untraceable method may take up to 28 days to arrive. If it has been more than 28 days, please contact us.