A shipping address can only be changed if an order is in the “Unpaid” or “Invalid” status in the order, on the Lulu Direct Channel Orders page. 


To update the address, do the following:

1. Navigate to the Lulu Direct Dashboard.

2. Click Channel Orders in the top menu.


3. On the Channel Orders page, locate the unpaid order, and click it to open it.

4. Click the Update Address Information button.



5. In the pop-up window, update the address, then click Update Shipping Address.

 

If your order has already been paid for and entered production, you cannot change the shipping address directly.


Please contact Lulu Direct Support to request a shipping address change. Address changes can only be made if the order has not reached the point in production where the address can no longer be changed.


Note: We cannot guarantee that an address change can be made after an order has entered production or that the change will be completed before the order ships.


 

When you contact Lulu Direct Support, provide the following information:

  • Your Lulu order number
  • The current shipping address
  • The corrected shipping address

Providing this information helps us determine whether the address can still be changed before the order ships.