Managing Orders

After an order has been paid by you, it can be canceled at any time while the order is still in the Production Delay period. You can see this status on the ...

Once an order ships, you will receive an email notifying you it has been shipped along with the tracking number. The tracking number can also be found on yo...

Before we can begin fulfilling an order, you will need to manually Accept the order on the Order Details page in Lulu Direct. After clicking Accept, click P...

By default, WooCommerce orders will come through to Lulu Direct with the lowest trackable shipping method available for the order’s shipping destination. If...

Lulu Direct invoices can be viewed and downloaded from the Billing Details page.

At this time, we do not send tracking information to your WooCommerce store once an order is fulfilled. Instead, tracking information will need to be manual...

The “Invalid” order status indicates either 1) a problem with the shipping information or 2) information is missing that is required to fulfill the order. F...