Managing Orders

How do I cancel a WooCommerce order in Lulu Direct?

After an order has been paid by you, it can be canceled at any time while the order is still in the Production Delay period. You can see this status on the ...

Fri, 18 Mar, 2022 at 11:39 AM

How do I track WooCommerce orders using Lulu Direct?

Once an order ships, you will receive an email notifying you it has been shipped along with the tracking number. The tracking number can also be found on yo...

Fri, 18 Mar, 2022 at 11:55 AM

How do I accept/fulfill a WooCommerce order?

Before we can begin fulfilling an order, you will need to manually Accept the order on the Order Details page in Lulu Direct. After clicking Accept, click P...

Fri, 18 Mar, 2022 at 11:58 AM

How do I change the shipping method for a WooCommerce order?

By default, WooCommerce orders will come through to Lulu Direct with the lowest trackable shipping method available for the order’s shipping destination. If...

Fri, 18 Mar, 2022 at 12:03 PM

Where can I find invoices in Lulu Direct for my WooCommerce orders?

Lulu Direct invoices can be viewed and downloaded from the Billing Details page.

Fri, 18 Mar, 2022 at 12:04 PM

How will customers receive tracking information from my WooCommerce store?

At this time, we do not send tracking information to your WooCommerce store once an order is fulfilled. Instead, tracking information will need to be manual...

Thu, 20 Apr, 2023 at 2:20 PM

Why are my WooCommerce orders invalid in Lulu Direct?

The “Invalid” order status indicates either 1) a problem with the shipping information or 2) information is missing that is required to fulfill the order. F...

Fri, 18 Mar, 2022 at 12:02 PM

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