Managing Orders

How do I accept/fulfill an order?
Before we can begin fulfilling an order, you will need to manually Accept the order on the Order Details page in Lulu Direct. After clicking Accept, click P...
Thu, 11 Nov, 2021 at 9:11 AM
How do I track orders using Lulu Direct?
Once an order ships, you will receive an email notifying you it has been shipped along with the tracking number. The tracking number can also be found on yo...
Thu, 11 Nov, 2021 at 9:14 AM
How will my customer receive tracking information?
At this time, customers will not receive shipping confirmation emails from your WooCommerce store. To pass along shipping information automatically, a plugi...
Thu, 11 Nov, 2021 at 9:20 AM
Why are my Lulu Direct orders invalid?
The “Invalid” order status indicates either 1) a problem with the shipping information or 2) information is missing that is required to fulfill the order. F...
Thu, 11 Nov, 2021 at 9:20 AM
How do I change the shipping method?
By default, WooCommerce orders will come through to Lulu Direct with the lowest trackable shipping method available for the order’s shipping destination. If...
Thu, 11 Nov, 2021 at 9:21 AM
How does Lulu Direct charge for orders?
Lulu Direct charges for the printing, shipping, and fulfillment cost of each book ordered. Because Lulu Direct fulfills orders using print-on-demand technol...
Thu, 11 Nov, 2021 at 9:21 AM
Can I cancel an order?
After an order has been paid by you, it can be canceled at any time while the order is still in the Production Delay on the Lulu Direct Orders page. By defa...
Thu, 11 Nov, 2021 at 9:52 AM
Where can I find Lulu Direct invoices?
Lulu Direct invoices can be viewed and downloaded from the Billing Details page.
Thu, 11 Nov, 2021 at 1:07 PM