Managing Orders

How are Lulu Direct product prices calculated and what will I pay for Shopify orders?
Lulu Direct charges for the print cost of each book ordered. Because Lulu Direct fulfills orders using print-on-demand technology, you won’t have to prepay ...
Wed, 13 Apr, 2022 at 3:19 PM
Can I cancel an order through the Lulu Direct App?
After a Lulu Direct order has been paid for, by default you can cancel the order within one hour from the Lulu Direct app’s Order page. One hour ...
Mon, 16 Aug, 2021 at 3:46 PM
Why are my Shopify orders "Invalid" in the Lulu Direct App?
The “Invalid” order status indicates either 1) a problem with the shipping information or 2) information is missing that is required to fulfill the order....
Fri, 18 Mar, 2022 at 10:30 AM
How do I track Shopify orders through the Lulu Direct App?
Once an order is printed and shipped, the tracking information will be available in the Orders screen of the Lulu Direct app for shipping carriers that prov...
Fri, 18 Mar, 2022 at 10:28 AM
What if a Shopify order contains Lulu Direct and non-Lulu Direct Products?
If you run a store with a range of Products and expect regular orders including Products printed by Lulu Direct and other Products (such as tee shirts), w...
Fri, 18 Mar, 2022 at 10:25 AM
How will customers receive tracking information from my Shopify store?
When an order finishes production and is shipped, your Shopify store will notify your customer with the available tracking information. These notification...
Fri, 18 Mar, 2022 at 10:36 AM
Where can I find invoices for my Lulu Direct App orders?
Lulu Direct invoices are located within the Lulu Direct app. Access the app from your Shopify dashboard and click the “More Actions” drop down. Order receip...
Fri, 18 Mar, 2022 at 10:39 AM
What is the difference between Orders and Payments?
In the Lulu Direct app, you can access both Orders and Payments screens. Your orders can be viewed by clicking Orders within the app, while Payments can b...
Mon, 16 Aug, 2021 at 3:50 PM
Can I update a Shopify project after an order has been placed?
No, you cannot update a project after an order has been placed. When an order is created in your Shopify account for a Lulu Direct product, each order is ...
Fri, 18 Mar, 2022 at 10:39 AM