Managing Orders

After a Lulu Direct order has been paid for, by default you can cancel the order within one hour from the Lulu Direct app’s Order page. One hour ...

If you run a store with a range of Products and expect regular orders including Products printed by Lulu Direct and other Products (such as tee shirts), we...

The “Invalid” order status indicates either 1) a problem with the shipping information or 2) information is missing that is required to fulfill the order. F...

Lulu Direct invoices are located within the Lulu Direct app. Access the app from your Shopify dashboard and click the “More Actions” drop down. Order receip...

In the Lulu Direct app, you can access both Orders and Payments screens. Your orders can be viewed by clicking Orders within the app, while Payments can b...

Once an order is printed and shipped, the tracking information will be available in the Orders screen of the Lulu Direct app for shipping carriers that prov...

When an order finishes production and is shipped, your Shopify store will notify your customer with the available tracking information. These notification...

No, you cannot update a project after an order has been placed. When an order is created in your Shopify account for a Lulu Direct product, each order is ...

A volume discount is automatically applied to a Shopify order based on the quantity of books ordered for each individual product.  For example, if one of y...