Managing Orders

How does Lulu Direct charge for Shopify orders?
Lulu Direct charges for the print cost of each book ordered. Because Lulu Direct fulfills orders using print-on-demand technology, you won’t have to prepa...
Mon, 16 Aug, 2021 at 3:37 PM
Why are my Lulu Direct orders Invalid?
The “Invalid” order status indicates either 1) a problem with the shipping information or 2) information is missing that is required to fulfill the order....
Mon, 16 Aug, 2021 at 3:38 PM
How do I track orders using Lulu Direct?
Once an order is printed and shipped, the tracking information will be available in the Orders screen of the Lulu Direct app for shipping carriers that prov...
Mon, 16 Aug, 2021 at 3:39 PM
What if an order contains Lulu Direct and non-Lulu Direct Products?
If you run a store with a range of Products and expect regular orders including Products printed by Lulu Direct and other Products (such as tee shirts), w...
Mon, 16 Aug, 2021 at 3:41 PM
Can I cancel an order through the Lulu Direct App?
After a Lulu Direct order has been paid for, by default you can cancel the order within one hour from the Lulu Direct app’s Order page. One hour ...
Mon, 16 Aug, 2021 at 3:46 PM
Shipping FAQ
Lulu Direct is a print-on-demand company, so any physical products purchased will need to be printed and bound before they are shipped. This includes book...
Mon, 16 Aug, 2021 at 3:48 PM
Can I get a volume discount?
A volume discount is automatically applied to an order based on the quantity of books ordered for each individual product.  For example, if one ...
Mon, 16 Aug, 2021 at 3:49 PM
What is the difference between Orders and Payments?
In the Lulu Direct app, you can access both Orders and Payments screens. Your orders can be viewed by clicking Orders within the app, while Payments can b...
Mon, 16 Aug, 2021 at 3:50 PM
What happens in case of a customer question or complaint?
Because you are the Shopify store owner, your customers should not reach out to us directly for order support. You maintain all customer data, while we ac...
Mon, 16 Aug, 2021 at 3:51 PM
Where can I find Lulu Direct invoices?
Lulu Direct invoices are located within the Lulu Direct app. Access the app from your Shopify dashboard and click the “More Actions” drop down. Order receip...
Mon, 16 Aug, 2021 at 3:51 PM