Enter your search term here...
FAQ for Lulu Direct
How do I set up automatic payment/fulfillment with Shopify?
With Automatic Payments enabled, Lulu Direct will charge you printing and shipping costs at the time of the order and begin fulfillment of your orders imm...
Mon, 16 Aug, 2021 at 3:13 PM
How do I configure my products to collect the correct taxes?
Shopify allows you to collect tax from your customer as you see fit. When Lulu Direct fulfills an order, we must charge applicable taxes for printing and ...
Mon, 16 Aug, 2021 at 3:14 PM
Ordering a Sample
To order a sample copy of your book, first navigate to the Shopify Orders page and create a new order, add your book to the order, then mark it as "Pai...
Mon, 16 Aug, 2021 at 3:15 PM
Can I take preorders?
While you can technically accept orders for a live project and only pay for them in the Lulu Direct App (sending them into fulfillment) when you are ready...
Mon, 16 Aug, 2021 at 3:17 PM
How can I change the Production Delay for my orders?
The Production Delay is the time between when a newly created order is paid for and when it is sent to our production facilities. You can update the Produ...
Mon, 16 Aug, 2021 at 3:18 PM
Can I connect multiple Shopify stores to one Lulu Direct account?
Yes, you can! Once you’ve created a Lulu Direct account, this same account can be used with all installations of the app. Connected books and other informat...
Wed, 15 Sep, 2021 at 3:22 PM
If our automated system applies tax and you wish to make a legally tax-exempt purchase, a valid tax exempt or reseller certificate can be applied to your ...
Mon, 16 Aug, 2021 at 3:20 PM
How do I revise an existing project?
To revise your project in Shopify, please first make the desired edits to your source file(s). Next, please log into your Shopify account and navigate to ...
Mon, 16 Aug, 2021 at 3:22 PM
What am I not allowed to print?
Items sold and printed through the Lulu Direct Shopify App must follow the content policy and guidelines as presented in our Terms and Conditions...
Mon, 16 Aug, 2021 at 3:23 PM
How do I make a phone number required during checkout?
Before the Lulu Direct App can validate an order and begin production, the order must include a phone number. If a phone number is not included in the ord...
Mon, 16 Aug, 2021 at 3:24 PM
New Support Ticket
Check Ticket Status