Shopify App FAQ

General Information 5

• How Do I order a Sample Through Shopify?
• How Do I Add the Lulu Direct App to My Shopify Account?
• I Signed Up for Shopify Lite. Can I Still Use the Lulu Direct App?
• Can I Connect Multiple Shopify Stores to One Lulu Direct Account?
• Does the Lulu Direct App Work with Other Sales Channels?

Account Settings 7

• How Do I Make a Phone Number Required During Shopify's Checkout?
• How Do I Set Up My Shipping Cost in Shopify?
• How Do I Set Up Automatic Payment/Fulfillment with Shopify?
• How Do I Update the Automatic Payment for My Lulu Direct App Orders?
• How Do I Revise an Existing Lulu Direct App Project in Shopify?
• How Do I Change the Production Delay for My Shopify Orders?
• How Do I Set Up My Custom Packing Slip for Shopify in Lulu Direct?

Connecting Products 7

• I’ve Created a Product with Shopify; How Do I Connect it to Lulu Direct?
• What is a Shopify Variant, and How Do I Connect One to the Lulu Direct App?
• Book Designer: Why Can't I Click Save?
• What Happens to My Books If I Decide to Quit Shopify?
• What Happens if I Uninstall the App and Install It Again?
• How Do I Disconnect a Shopify Product from Lulu Direct?
• I Sell a Lot of Shopify Products in My Store. How Can I Filter to See Only My Lulu Direct Books?

Managing Orders 9

• Can I Cancel an Order Through the Lulu Direct App?
• What if a Shopify Order Contains Lulu Direct and Non-Lulu Direct Products?
• Why Are My Shopify Orders "Invalid" in the Lulu Direct App?
• Where Can I Find Invoices for My Lulu Direct App Orders?
• What is the Difference Between Orders and Payments?
• How Do I Track Shopify Orders Through the Lulu Direct App?
• How Will Customers Receive Tracking Information from My Shopify Store?
• Can I Update a Shopify Project After an Order Has Been Placed?
• Can I Get a Volume Discount?