Shopify App FAQ

General Information 6

• How do I order a sample through Shopify?
• How do I add the Lulu Direct app to my Shopify account?
• I signed up for Shopify Lite. Can I still use the Lulu Direct App?
• Can I create bundles in my Shopify store for Lulu Direct products?
• Can I connect multiple Shopify stores to one Lulu Direct account?
• Does the Lulu Direct App work with other Sales Channels?

Account Settings 7

• How do I set up my shipping cost in Shopify?
• How do I set up automatic payment/fulfillment with Shopify?
• How do I change the Production Delay for my Shopify orders?
• How do I make a phone number required during Shopify's checkout?
• How do I update the automatic payment for my Lulu Direct App orders?
• How do I revise an existing Lulu Direct App project in Shopify?
• How do I set up my custom packing slip for Shopify in Lulu Direct?

Connecting Products 7

• I’ve created a Product with Shopify; how do I connect it to Lulu Direct?
• Book Designer: Why can't I click Save?
• What is a Shopify Variant, and how do I connect one to the Lulu Direct App?
• What happens to my books If I decide to quit Shopify?
• What happens if I uninstall the app and install it again?
• I sell a lot of Shopify Products in my store. How can I filter to see only my Lulu Direct books?
• How do I disconnect a Shopify Product from Lulu Direct?

Managing Orders 8

• Can I cancel an order through the Lulu Direct App?
• Why are my Shopify orders "Invalid" in the Lulu Direct App?
• How do I track Shopify orders through the Lulu Direct App?
• What if a Shopify order contains Lulu Direct and non-Lulu Direct Products?
• How will customers receive tracking information from my Shopify store?
• Where can I find invoices for my Lulu Direct App orders?
• What is the difference between Orders and Payments?
• Can I update a Shopify project after an order has been placed?