Lulu Direct is a print-on-demand company, so any physical products purchased will need to be printed and bound before they are shipped. This includes books, yearbooks, photobooks, comic books, and magazines.Shipping times are estimates and not guaranteed.Incorrect delivery addresses, customs delays, natural disasters, and delivery restrictions may delay your order. Orders affected by such delays may take as long as 6 weeks to arrive.International Mail and Priority Mail services may require extra transit times and may take up to 28 days to complete delivery.If you received damaged, defective, or incorrectly packaged items, or if your order failed to arrive, we are happy to provide a replacement order. Please notify us within 30 days of your order’s shipment date through our online customer support form.Some carriers have weight limits, which will prevent certain shipping methods from being available for orders of larger quantities.International and Priority Mail orders that do not arrive within 28 days may be eligible for a reorder at the discretion of Lulu Support Staff. Please note that we are unable to offer more than one reorder for an order using International Mail or Priority Mail.International Economy packages are delivered using the postal service of the destination country.Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.If you are shipping to a PO Box Address, the shipping method must be Mail or Priority. Only Mail and Priority Mail can deliver to a PO Box Address. Carriers such as FedEx or UPS cannot deliver to PO Box addresses.Packages shipped military APO / FPO and diplomatic DPO addresses must use US Postal Service shipping. Express shipping cannot be used. To ensure your order is sent via USPS, make sure the country chosen at the shipping step is the United States of America.Please note that we do support shipments addressed to Armed Forces Europe, Armed Forces Pacific, and Armed Forces America. Select the option that best fits your Armed Forces shipping destination.When choosing Mail for orders going to Hawaii, Alaska, and Puerto Rico, the estimated arrival time will take at least 14 days for Transit. If the transit time exceeds 14 days, the mail order may be eligible for a reorder at the discretion of Lulu Support Staff.Express and Expedited delivery methods deliver Monday through Friday.Correctional facilities: Before ordering, please take a moment to learn of any specific delivery restrictions. For example, correctional facilities typically do not allow coil-bound books and require delivery via mail. Note: If an order is returned from a correctional facility, Lulu Direct will not refund or reorder.Our Price Calculator allows you to view available shipping methods, estimated shipping times, and cost based on the specifications you enter.